Refund Policy

At The Smart Go, we strive to provide high-quality services that meet your expectations. However, we understand that there may be circumstances under which a refund may be requested. This Refund Policy outlines the terms and conditions under which refunds will be issued.

1. Eligibility for Refunds

Refunds are available under the following circumstances:

- You are dissatisfied with our service due to a technical issue that we are unable to resolve within a reasonable time.

- You have been billed incorrectly, and the error is confirmed by our team.

- You cancel your subscription within the trial period and request a refund before the first payment is processed.

2. Non-Refundable Services

The following services are non-refundable:

- Fees paid for setup or onboarding services.

- Monthly subscription fees after the trial period has ended.

- Any service fees for work already performed or completed.

3. Refund Request Process

To request a refund, please follow these steps:

- Contact our support team at [email protected] within 30 days of the transaction.

- Provide your account details, a description of the issue, and any relevant documentation.

- Our team will review your request and respond within 5-7 business days.

4. Processing Refunds

- Approved refunds will be processed within 7-10 business days and credited to the original payment method.

- You will receive a confirmation email once your refund has been processed.

5. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on our website with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the new policy.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at [email protected].